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Help Desk Support Technician

at Saber Healthcare Group- New Corporate

in Beachwood, OH

Job Description Job Attributes+

  • Job ID

    14470

  • Facility

    Saber Healthcare Group- New Corporate

  • Job Category

    IT/Software Development

  • Job Location

    23700 Commerce Park
    Beachwood, OH  44122

  • Job Type

    Employee

  • Job Status

    Full Time

  • Job Shift

    N/A

Overview

Help Desk Support Technician

JOIN OUR TEAM AT OUR NEW CORPORATE OFFICE IN BEACHWOOD OHIO


Are you an experienced Level 1 Help Desk Support Technician looking to make a difference?

Are you really utilizing all your skills and abilities to their fullest potential?

Would you like to work for a growing company, who appreciates the value of its team members?

If this sounds like the type of Technician you can be, then we are the perfect career choice for you.

Qualifications/ Responsibilities:

  • Demonstrated knowledge with the following technologies: Windows 7; iPhone/iPad iOS; Laptop hardware; Microsoft Office Suite including Word, Excel and Outlook; Windows Server Printing; Active Directory Users and Computers; Office 365; Exchange 2010; Business-line Mobile Device Administration (Verizon), Experience with Office 2007/2010/2013/2016
  • Basic knowledge of the fundamentals of network technology including, but not limited to, TCP/IP, DNS, DHCP, LANs, WANs, NAT and Wireless
  • Familiarity with Microsoft Windows terminology
  • Exceptional troubleshooting and problem solving: ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions and to identify complex problems and review related information to develop and evaluate options and implement solutions
  • Excellent oral and written communication:  ability to communicate information and ideas in speech and writing so that others (technical and non-technical) will understand
  • Time management:  ability to organize and manage multiple priorities
  • Ability to actively listen:  giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Ability to follow directions well
  • Ability to work collaboratively within a team as well as independently
  • Commitment to company values
  • Respond to queries either in person, over the phone, or via remote access.
  • Open support tickets for inbound calls, email and monitoring offline servers, power and ISP
  • Work on open tickets to resolution and/or develop workarounds until resolution can be achieved
  • Research issues using all available resources
  • Escalate tickets to next level support as necessary
  • Resolve escalated tickets
  • Determine the root cause of problems and work proactively to address them
  • Possess a sense of urgency and take ownership of issues
  • Communicate regularly and effectively with clients on open ticket status
  • Train end users in the proper use of hardware and software
  • Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities
  • Provide the highest level of client satisfaction possible
  • Promote and enhance teamwork
  • Other related duties as assigned

The Saber Advantage and Benefits:

  • Medical, Dental, Vision
  • Wellness Program 
  • Competitive Salaries
  •  401(k)
  • Employee Referral program
  • Tuition Discount Programs!
  • Paid Time Off (PTO)
  • Employee recognition program!

We are an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran and also promote a drug-free workplace.


Life At Saber Healthcare Group

1/3. Vernell Barco of Autumn Care of Chesapeake gets nominated for CNA of the year!
Vernell Barco of Autumn Care of Chesapeake gets nominated for CNA of the year!
2/3. Our team proudly celebrating Vernell Barco's award!
Our team proudly celebrating Vernell Barco's award!
3/3. Saber's IMPACT Awards given to outstanding facility-level leaders.
Saber's IMPACT Awards given to outstanding facility-level leaders.

Saber Healthcare Group- New Corporate

23700 Commerce Park
Beachwood, OH  44122

Other Jobs at this facility (1)

Perks & Benefits

  • Medical, Dental, Vision
    Medical, Dental, Vision
  • Employer Paid Life Insurance
    Employer Paid Life Insurance
  • Paid Time Off (PTO)
    Paid Time Off (PTO) - you choose how you use your time off
  • Employee Referral program
    Employee Referral program
  • Tuition Discount programs
    Tuition Discount programs
  • Long Term / Short Term Disability
    Long Term / Short Term Disability
  • 401K
    401K
  • Employee recognition program
    Employee recognition program
  • Employee Assistance Program including Perks at Work
    Employee Assistance Program including Perks at Work
  • Optional disability, illness and accident insurance
    Optional disability, illness and accident insurance
  • Accident Insurance Plans
    Accident Insurance Plans
  • Wellness Programs
    Wellness Programs
  • Culture of employees creating an IMPACT
    Culture of employees creating an IMPACT

Saved Jobs

    We are an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran and also promote a drug-free workplace.